About Our Products
What types of water sports gear do you sell?
We specialize in premium Hurley gear including wetsuits, boardshorts, t-shirts, tops, hats, accessories, and essential water sports equipment. Our collection is designed for surfers, swimmers, and water sports enthusiasts of all levels.
Are your products authentic Hurley merchandise?
Absolutely! We are an authorized Hurley retailer offering 100% authentic products. Each item is carefully selected to meet Hurley’s high standards for quality and performance.
How do I choose the right size for wetsuits?
We provide detailed size charts for all our wetsuits. For the perfect fit, measure your height, chest, waist, and weight, then compare with our size guide. If you’re between sizes, we recommend sizing up for comfort.
Shipping & Delivery
Where do you ship to?
We ship worldwide! However, we currently cannot deliver to some remote areas in Asia and other locations. During checkout, our system will automatically verify if we can ship to your address.
What are my shipping options?
We offer two shipping methods:
1. Standard Express Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after processing
2. Free Global Shipping (via EMS for orders over $50): 15-25 business days after processing
1. Standard Express Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after processing
2. Free Global Shipping (via EMS for orders over $50): 15-25 business days after processing
How long does order processing take?
Our Kansas City team typically processes orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original condition with tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer installment payment options?
Currently, we don’t offer installment plans directly, but you may be able to use PayPal’s “Pay in 4” feature if available in your region.
Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view order history.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account (if you created one) to view order status.
Can I change or cancel my order?
We process orders quickly, but if you contact us immediately at [email protected], we’ll do our best to accommodate your request.
Contact Us
How can I reach customer service?
Our water sports enthusiast team is happy to help! Email us at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our Kansas City team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Our headquarters and warehouse are located at:
1386 Traders Alley, Kansas City, US 64106
(Note: This is not a retail store location)
1386 Traders Alley, Kansas City, US 64106
(Note: This is not a retail store location)