At HURLEY Sales, we’re committed to delivering premium water sports gear to wave enthusiasts worldwide. Our shipping and returns policies are designed to ensure you get your gear when you need it and can shop with confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
Note: We ship globally except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your HURLEY gear. If you need to return or exchange an item, here’s what you need to know:
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached
- Packaging: Must be returned in original packaging
Important: For hygiene reasons, wetsuits and hats & accessories marked as final sale cannot be returned or exchanged unless defective.
How to Return or Exchange an Item
- Initiate Your Request: Email us at [email protected] within 15 days with:
- Your order number
- Item(s) for return/exchange
- Reason for return
- Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days
- Package Your Items: Securely pack items with the RMA number clearly visible
- Ship Your Return: Send to: HURLEY Sales Returns
1386 Traders Alley
Kansas City, US 64106 - Track Your Return: We recommend using a trackable shipping service
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Allow 5-10 additional business days for the refund to appear in your account
- Original Shipping Fees: Non-refundable
Exchange Policy
We’re happy to exchange items for different sizes or colors (subject to availability):
- Follow the standard return process
- Note your exchange preference in your email
- Price differences will be adjusted (you’ll pay more or receive a refund for less)
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover return shipping costs.
Need Help?
Our customer service team is here to assist with any shipping or returns questions. Email us at [email protected] and we’ll respond within 24 hours.
Note: This policy applies only to purchases made on cheapwetsuitstore.com. For purchases through other retailers, please contact them directly.